Privacy Policy

1. General

Entropia Central ("we", "us", "our") is committed to protecting your privacy. We collect and share personal information only where it is necessary to operate our services, where you have given us your consent, or where we are otherwise permitted or required by law. This Privacy Policy applies to the Entropia Central website, the Entropia Central mobile application ("EC Mobile"), and the Entropia Central Tracker desktop application.

We do not use third-party advertising. The website, the mobile app, and the desktop application contain no advertising networks and no advertising software of any kind.

Who Is Responsible for Your Data

Entropia Central is the controller responsible for processing your personal data under the General Data Protection Regulation (GDPR). For any data protection question or request, contact us at:

Email: [email protected]

Email Address

Your email address is required during registration and is used solely for:

• Password reset functionality
• Custom user-specified notifications that you choose to enable

We will never use your email address for marketing purposes or share it with third parties.

Cookies (Website Only)

The website uses only strictly necessary cookies, to maintain your logged-in session with our server. These are required for the site to function and are set without consent, as permitted by law.

Our analytics does not use cookies at all, as described below. The mobile app does not use cookies.

Analytics

We use Matomo, a privacy-focused, self-hosted analytics platform, to understand how our website and mobile application are used so we can improve our services. All analytics data is processed and stored exclusively on our own servers. No analytics data is ever sent to or shared with third parties.

Website Analytics

On the website, Matomo is configured to:

• Respect "Do Not Track" browser settings - if enabled, no data is collected
• Operate without cookies - no analytics cookies are placed on your device
• Not track campaign parameters from URLs
• Collect only anonymous, aggregated usage data such as page views and general traffic patterns

You can opt out of website analytics tracking at any time by enabling the "Do Not Track" setting in your browser.

Mobile App Analytics

In the EC Mobile app, Matomo collects the following anonymous usage data:

• Screen views - which screens are visited within the app (e.g. "Dashboard", "Wiki", "Leaderboard")
• A randomly generated visitor ID - a random 16-character identifier stored locally on your device, used solely to distinguish unique visits in aggregate statistics. This ID is not linked to your account, name, email, or any other personal information

The mobile app analytics does not collect:

• Your name, email address, or account information
• Device identifiers (IDFA, GAID, Android ID, or hardware serial numbers)
• Precise or coarse location data
• Contacts, photos, files, or any on-device content
• Browsing history or data from other apps
• Crash logs or diagnostics
• Any financial or payment information

Mobile analytics is only active in production builds. All data is sent directly to our self-hosted Matomo instance over HTTPS - no third-party analytics services, SDKs, or advertising networks are used in the mobile app. We do not build user profiles from this data, we do not serve advertising in the mobile app, and we do not sell any data.

2. Entropia Central Tracker Desktop Application

The Entropia Central Tracker is a desktop application designed to enhance your Entropia Universe experience by providing real-time tracking and statistics.

What We Collect

Entropia Central Tracker collects in-game data from Entropia Universe, including:

• Global events (rare loot discoveries)
• Trade chat messages from specific trading channels: #calytrade, #arktrade, #cyrenetrade, #nitrade, #rocktrading, #toulan_trade
• Player vs Player (PvP) combat actions

How We Collect It

Data is read and filtered from your local Entropia Universe chat log file as new events appear in real-time.

Why We Collect It

• To provide tracking and statistics for the Entropia Universe community
• To aggregate anonymous game data for community statistics and insights

What We Do NOT Collect

Entropia Central Tracker does not collect:

• Personal identification information (name, email, address, phone number)
• Financial information
• Device identifiers or location data
• Any data outside of specific Entropia Universe game events
• Private chat messages or non-public game data

Data Storage

• Game event data is sent to Entropia Central servers for processing and public display
• Screenshots are stored locally on your device in a path you specify
• Application settings are stored locally on your device

Your Control

You have complete control over Entropia Central Tracker:

• Enable "Privacy Mode" to prevent any data from being sent to our servers
• Control which features are enabled or disabled
• No data is collected when the application is not running
• All data collection requires your explicit configuration and consent

Third-Party Integrations

• OBS (Open Broadcaster Software) integration is entirely optional and controlled by you
• We do not share your data with any third parties for any purpose

3. EC Mobile Application

The Entropia Central mobile app provides access to community features including the wiki, leaderboards, live feeds, and profile management.

What We Collect

• Account information - your username, email address, and encrypted password, required for authentication
• Anonymous usage analytics - screen views and a randomly generated visitor ID, as described in the Analytics section above

What We Do NOT Collect

The mobile app does not collect:

• Device advertising identifiers (IDFA/GAID)
• Location data (precise or approximate)
• Contacts, photos, camera data, or microphone input
• Health, fitness, or financial information
• Browsing history or data from other apps
• Text messages, call logs, or calendar data

Data Sharing

The mobile app does not share any data with third parties. All data is transmitted directly to our own servers over HTTPS. No third-party SDKs, advertising frameworks, or external analytics services are included in the app.

Local Storage

The app stores on your device:

• Authentication session cookies for keeping you logged in
• A randomly generated analytics visitor ID (not linked to your identity)
• Cached user profile data for offline display

You can clear all locally stored data by clearing the app's data in your device settings or by uninstalling the app.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using industry-standard protocols.

5. Legal Bases for Processing

Where the GDPR applies, we rely on the following legal bases:

• Performance of a contract (Art. 6(1)(b)) - to create and maintain your account, authenticate you, and provide the features you request.
• Consent (Art. 6(1)(a)) - for optional notifications you choose to enable. You may withdraw your consent at any time.
• Legitimate interests (Art. 6(1)(f)) - to keep our services secure, to prevent fraud and abuse, and to understand aggregate usage through cookieless analytics. We weigh these interests against your rights and use the least intrusive means available.
• Legal obligation (Art. 6(1)(c)) - where we are required by law to retain or disclose information.

6. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Rectify information that is inaccurate or incomplete
• Erase your account and its associated personal data
• Restrict or object to certain processing
• Data portability - receive your data in a structured, commonly used, machine-readable format
• Withdraw consent at any time
• Request deletion of your randomly generated analytics visitor ID by clearing app data or uninstalling the app

To exercise any of these rights, contact us using the details in section 10. We will respond within one month, as required by the GDPR.

If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with your local data protection supervisory authority.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Game event data collected through Entropia Central Tracker is retained indefinitely for historical statistics purposes, but this data is anonymous and not linked to individual users. Analytics data collected via Matomo is retained for a maximum of 12 months and is automatically purged thereafter.

8. Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via Support case under Dashboard, or via email - [email protected]